Frequently Asked Questions
Everything you need to know about BugMD solutions and your order.
Are BugMD products safe to use around children and pets?
Yes, BugMD is formulated with plant-based essential oils. When used as directed, our products are a family-friendly alternative to harsh chemical sprays and are safe for use around children and pets.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can contact our support team to initiate a return for a full refund of the purchase price.
Can I use BugMD products both indoors and outdoors?
Absolutely. Our solutions are designed to be versatile and effective for both indoor surfaces and outdoor perimeter protection to keep your home pest-free.
Do I need to sign up for a subscription to order?
No, you can make a one-time purchase of any product. However, we do offer a 'Subscribe & Save' option if you want to receive regular refills at a discounted rate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and modern express checkout options.